The client support that you can get from your website hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical problem with a current account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a real web hosting provider not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it cannot access them directly, it's likely that you will wait for a day or two to receive an answer to any query, which means that your sites may remain offline for ages. In contrast, a supplier which provides various ways of communication and has a tech support staff available any time will assist you to right away and help you limit or fully avoid any downtime and possible losses.

24/7 Customer Support in Website Hosting

We acknowledge the importance of receiving assistance right away, that's why our website hosting services come with 24/7 technical support as well as various options for communication. If you don't have an account yet, you can easily call us or come on our live chat and chat with a live representative, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up obtaining a service that you cannot use effectively. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it requires further investigation. Unlike the majority of suppliers that you can find today, we answer to all tickets within an hour, so you won't have to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you can take full advantage of our 24/7 tech support services even on public holidays. Your websites will be available all the time and so will we. With various contact options, you can select the most convenient way to get in touch with us and find out about our services if you don't have an account yet, or get support in case you are already one of our customers. You are able to phone us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, even though it hardly ever takes more than 20 minutes to receive assistance irrespective of the complexity of the trouble. Using our customer and tech support services, we'll be available for you when you need us, not several days later.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to get prompt support in general, let alone if you manage a whole server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour response time warranty regardless of the issue. The service is 100 % free for all problems with the server or the software that was installed from our administrators through the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing area or you can send an e-mail, and the actual reply time for both rarely surpasses 30 mins since we have administrators available twenty-four-seven. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on three continents or you can employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to include to your server package through your billing Control Panel.