Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our Linux website hosting is not separate from the web hosting account. It is included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with just a couple of clicks of the mouse, without needing to sign out of your hosting account. The ticketing system includes a quick-search field, so you can track down any support ticket that you’ve posted in the past, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a particular problem even before you actually submit a ticket. The ticket response time is no more than 1 hour, which suggests that you can obtain swift assistance at any particular time and if our customer care team advises you to do something inside your account, you can do it instantly without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything connected to your account from a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or encounter a challenge, you can touch base with our customer service staff representatives right away without needing to go through some other admin dashboard. You can search through your website files or check a variety of settings within your account while you post a new ticket or read the reply to an older one. In case you’ve got an enormous number of tickets and you wish to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section. We will make sure you obtain a response in less than one hour regardless of the nature of your query or issue.