There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a trouble ticket system. It is the easiest channel of correspondence for a number of reasons. In the event that no help desk support team representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste extensive bits of info without needing to worry about printing mistakes, and in case a given issue needs more time to be resolved or a number of responses have to be exchanged, all the info will be in the very same place, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to supply info or to follow guidelines, you will have to use no less than 2 different accounts and this number could grow in case you wish to manage a couple of domains. Plus, a lot of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our Linux website hosting is not separate from the web hosting account. It is included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with just a couple of clicks of the mouse, without needing to sign out of your hosting account. The ticketing system includes a quick-search field, so you can track down any support ticket that you’ve posted in the past, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a particular problem even before you actually submit a ticket. The ticket response time is no more than 1 hour, which suggests that you can obtain swift assistance at any particular time and if our customer care team advises you to do something inside your account, you can do it instantly without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything connected to your account from a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or encounter a challenge, you can touch base with our customer service staff representatives right away without needing to go through some other admin dashboard. You can search through your website files or check a variety of settings within your account while you post a new ticket or read the reply to an older one. In case you’ve got an enormous number of tickets and you wish to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section. We will make sure you obtain a response in less than one hour regardless of the nature of your query or issue.