A live chat is one of the ways of communication supplied by some hosting companies as a part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or tech support. This method of contact is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word as compared to a call with a representative. Furthermore, when the trouble that you have requires some time to be reviewed and resolved, you'll be able to do something else at the same time rather than just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service for free as long as you have web access even if your web hosting supplier is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Website Hosting

As we believe that a great number of situations are easily resolved if you speak with a live person, we offer a live chat service for all our prospective and current clients. Our chat is available every single day and our customer care representatives can assist you with a variety of questions and situations. If you aren't our client yet, you are able to learn more about our website hosting packages and the website hosting environment in general in order to be certain that your websites will function efficiently on our servers. If you already have an account and you've got some questions or you experience any kind of issues with any of our solutions, you will be able to get in touch with us through our live chat and we will provide the required information or help you troubleshoot the issue. You'll have to open a support ticket for some issues which require more time or the help of a sysadmin, but for a lot of basic issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, which means that if you have any kind of questions about our Linux semi-dedicated hosting, you can talk with our customer support team at any time regardless of whether you've already purchased an account or not. In general, the chat service is for pre-sales, billing and basic questions and issues, still we will assist you with many technical questions too. We will help you pick the optimal plan for your web sites in case you don't have an account yet, we can reply all of the billing questions or issues you have or we can assist you with installing your new e-mail address on your PC or smartphone - all this will be done promptly as our live chat service is available all day, every day. Every time you need support, you are able to talk to a representative and save considerable time.