If you’re a website owner, a problem may always show up and it doesn’t automatically need to be connected with the hosting service itself. For example, something can go wrong when you bring a web application up to date or some critical content could be edited or deleted by chance. No matter what the essence of the problem may be, you’ll have to contact the respective customer support team and request them to recover a backup or to help you resolve the problem that you are struggling with. How fast they’ll do this will determine the span of time that your sites will be unreachable. For particular websites such as community portals or web shops, a continuous downtime period too often equals lost clients and cash. Hence, it’s extremely important for you to use the services of a hosting company that offers not only a very good client care service, but also a timely one.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting include a 60-minute response time guarantee, which means that no matter what query or difficulty you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our help desk team reps will be at your disposal 24x7, even on legal holidays and weekends, which means that you’ll always obtain timely help. We are aware of precisely how costly time can be, so by the time we answer your e-mail or ticket, we will have looked into the issue and, if we haven’t discovered a solution, we’ll give you more information about what you have to do on your end – when the case demands this. With our support service, you can be certain that there will be someone to assist you momentarily, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand precisely how important it is to obtain swift help, we promise that you will never need to wait for more than 60 minutes to get a reply to any trouble ticket that you post via your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than twenty to thirty minutes and this applies to any issue regardless of its nature – technical, general or billing. On top of that, our client and tech support team is working 24 hours a day, 7 days a week, 365 days a year, which goes to say that even if you open a ticket during holidays, you’ll invariably receive a blazing-fast response, which will include the answer to a question, the solution to an obstacle or the details required to resolve an issue yourself – if there is something that you need to do on your end. With us, you will never have to spend a whole day hanging around awaiting a reply like you would with a lot of other hosting providers.