Customer Support Channels
A One–Hour Ticket Response Guarantee
Every single help request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or email requires further assistance from a server administrator, we will forward it and leave a comment to let you know that your issue is being examined. If you order our Admin Services package, any of the tasks included there will be completed at a time that is suitable for you.
An Excellent Client Support Service
Our customer support team will be available to you 24x7x365 if you need assistance with the Website Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. And if you need assistance with the ordinary administration tasks on your server, you can have a glance at the Admin Services package, which includes data backup hard drive space, Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
We have equipped the Website Control Panel with an in–depth knowledgebase, which includes in–depth explanations of its features and functions. In addition, we have prepared detailed video tutorials that will further reveal to you how to perform a given action or troubleshoot a frequently encountered problem. All the instructional articles and the video tutorials are easily accessible from every section of the Website Control Panel via the Videos and Help buttons situated in the upper right corner.