Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Website Control Panel you will find a comprehensive Help section featuring multiple articles and frequently asked questions. They are contributed by our support team of seasoned techs. Simply type in your question and our intelligent software will return the most suitable answer.

  • Top quality support service

  • Instructional Videos

  • For users who wish to learn how to troubleshoot a typically experienced problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Website Control Panel. All the educational videos are short and simple to follow. They offer you step–by–step presentations of various site administration actions.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7 support service and a sixty–minute response time guarantee. Our seasoned tech support engineers will be at your disposal 24–7–365 to reply to your queries and to remedy any problem that you could run into. Just open a client support ticket from the Help Center section and we’ll reply to you extremely quickly.