A 99.9% Server Uptime
The main advantage of building your own website hosting system is that you don’t need to be worried about compatibility issues – you design a specific set of software applications in such a manner so as to be compatible with a given set of hardware parts. The final outcome is something a whole lot more stable and reliable, as there are fewer possible chances of failure. We’ve built our cloud hosting system atop tried and trusted hardware parts as well as a heavily modified version of Security–Enhanced Linux in an attempt to create an incredibly secure and safe home for your own web sites.
That’s why, with all our Linux website hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on first–rate hardware components made by Juniper. Additionally, on each single router, we have set up a firewall with an advanced set of rules to be able to sieve all suspicious requests.
Because of this, in each of our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are not content with our services, or if you think that they are inadequate, or if you decide that you want a Linux VPS hosting rather than a cloud hosting plan – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control over your domains even if you terminate your hosting account with us.
24/7 Technical Support
We’ve carefully selected each single member of our 24x7 support staff to make sure that we can offer the best client support service you can get. Each one of our tech support engineers has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. Besides, they’re available 24x7 – you’ll be able to touch base with them at any moment and they’ll get back to you as soon as possible.
Their average response time is just 20 minutes, whilst with many other web hosting companies you have to wait around for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be responded to in under 60 minutes.